“I felt at home from the start”

James Gold

James tells us why he enjoys living in a sheltered scheme with care provided by Trustcare.  

James says:

“I used to live a very lonely and isolated life in a hotel room provided by the company I worked for. As my health deteriorated I didn’t have any help or support so I looked around for local housing schemes in Timperley.

The scheme I visited stood out to me because of the extra support provided by Trustcare. I immediately felt very welcome and was impressed that there was a fulltime scheme manager on hand which the other services I tried did not offer.

The scheme manager is very friendly, informative and made me feel at home from the start. I also get daily well-being calls from her to check everything’s ok, which makes me feel safe and supported. Thanks to her help I resolved a problem around transport to and from my appointments using a service that I didn’t know existed until she investigated the options on my behalf.

In my opinion, that is going the extra mile for customers and I appreciate it beyond words. I know Trustcare is there if I need support and will always point me in the right direction if I ever have a problem.

To anyone considering or needing to live in an Independent Living scheme, I would 100% recommend finding somewhere that delivers support like Trustcare. They’re very supportive of their residents and offer a wide range of help both practically and physically.”

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