Personal Alarm, Careline & 24/7 Response Service

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Alert and Response Service 

Get help and support at the press of a button with a choice of four alert and response services.

 

What is an alert and response careline service?

It's a service that can be there for your loved one—twenty-four hours a day, seven days a week, through specialised equipment linked to a control centre.

 

Does this replace the emergency services?

NO. We want to stress that this is not in place of the emergency services available from 999.

 

How does it work?

When your loved one press their personal alarm or a sensor in their home is activated, following a fall, an alert is sent to our contact centre in Sale, Manchester, where the trained TrustCare operators will be ready to provide assistance, every hour of every day of the year. 

 

Our four Alert and Response services

 

When a personal alarm is pressed, or a sensor activated, an alert is sent to our 24/7 contact centre. Our trained response officers can then speak directly to the person in need of assistance via a two-way base unit in the home. Depending on the response we receive, we'll either contact the named family/carer contacts (who can then assist the person themselves) or, if required, make an immediate call to the emergency services. 

What's included

  • Quick and friendly assessment of your needs 
  • Installation and testing of all equipment throughout the home and gardens by our TSA Platinum accredited installation service
  • Personal alarm (worn by the person to be supported) 
  • Two-way base unit linked to our contact centre
  • Assessment of your wellbeing following an alert
  • Named family/carer contacted following an alert

How much does it cost? 

  • With VAT relief £4.98 per week / £21.58 per month 
  • Without VAT relief £5.98 per week / £24.70 per month 

You may qualify for VAT relief if you are disabled or have a chronic illness. To find out if you are eligible, please contact us. 

 

Contact us 

For more information, please call us on 0300 777 2777, or let us call you by completing our online enquiry form. 

When a personal alarm is pressed, or a sensor activated, an alert is sent to our 24/7 contact centre. Our trained response officers can then speak directly to the person in need of assistance via a two-way base unit in the home. Depending on the response we receive, a trained TrustCare response officer will visit the home to assist the person or, if required, we'll make an immediate call to the emergency services.

This service is available within 10 miles of our location in Sale, Trafford.

What's included

  • 24/7 monitoring
  • Quick and friendly assessment of your needs 
  • Installation and testing of all equipment throughout the home and gardens by our TSA Platinum accredited installation service
  • Personal alarm (worn by the person to be supported) 
  • Two-way base unit linked to our contact centre
  • Contact of named family/carer contacts following an alert 
  • Unlimited home response callouts to attend the property, as required 
  • Unlimited falls lifting service 
  • Assessment of your wellbeing following an alert
  • Named family/carer contacted following an alert

 How much does it cost? 

  • With VAT relief £5.92 per week / £25.65 per month 
  • Without VAT relief £7.10 per week / £30.78 per month 

You may qualify for VAT relief if you are disabled or have a chronic illness. To find out if you are eligible, please contact us. 

 

Contact us 

For more information, please call us on 0300 777 2777, or let us call you by completing our online enquiry form. 

When a personal alarm is pressed, or a sensor is activated, an alert is sent to a personal response unit worn by a family member or (carer at the home), alerting them that assistance is required.

What's included

  • Quick and friendly assessment of your needs  
  • Installation and testing of all equipment throughout the home and gardens by our TSA Platinum accredited installation service
  • Personal alarm (worn by the person to be supported) 
  • Carer-worn personal response unit

 How much does it cost? 

  • With VAT relief £4.43 per week / £230.36 per year 
  • Without VAT relief £5.32 per week / £276.43 per year

You may qualify for VAT relief if you are disabled or have a chronic illness. To find out if you are eligible, please contact us. 

 

Contact us 

For more information, please call us on 0300 777 2777, or let us call you by completing our online enquiry form. 

When a personal alarm is pressed or a sensor is activated, an alert is sent to a two-way base unit in the home, programmed with up to three family/carer mobile numbers, allowing for contact wherever that family member or carer is. The family member or carer can then speak to the person who pressed the alarm through the two-way base unit and responds accordingly.

What's included

  • Quick and friendly assessment of your needs 
  • Installation and testing of all equipment throughout the home and gardens by our TSA Platinum accredited installation service
  • Personal alarm (worn by the person to be supported) 
  • Carer-worn personal response unit
  • Programmable two-way base unit, pre-programmed with up to three family/carer mobile numbers 

 How much does it cost? 

  • With VAT relief £5.16 per week / £268.32 per year 
  • Without VAT relief£6.19 per week / £321.98 per year

You may qualify for VAT relief if you are disabled or have a chronic illness. To find out if you are eligible, please contact us. 

 

Contact us 

For more information, please call us on 0300 777 2777, or let us call you by completing our online enquiry form. 

For more information, please call us on 0300 777 2777, or let us call you by completing our online enquiry form. 

Call and get help and support at the press of a button

0300 777 2777

To get your personal alarm or to find out more, pick up the phone and speak to a TrustCare advisor or let us call you back.

Lines are open 9am - 5pm.

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